Grand Hotel & Suites, Toronto

The hotel had a good room size but needed updating, with issues like poor finishing on closet doors and drawers, a dark bathroom, and a stained sofa with poor lighting. However, it was quite spacious and could benefit from some rugs on the floor. Waiting 1.5 hours past check-in time to enter the room was inconvenient.

The hotel had some disappointing aspects like old/worn furniture and cleanliness issues in the rooms, but the service was helpful. The location was convenient for sightseeing, but some areas were sketchy.

The hotel's rooms were super comfy, and the bar area was lovely, but the smell of cigarette smoke was a bit inconvenient. The service was extremely courteous and accommodating, although the room cleaning time could have been earlier. The location was convenient, walking distance to the city centre but not close to train stations. The dining experience was well-stocked with fresh fruit but slightly overpriced. The facilities were top-notch with larger rooms and great amenities.

My stay at the hotel was a mix of positives and negatives. The rooms were comfortable with a stunning view of Downtown and the lake, and the location was convenient, just a 10-minute walk to the Eaton Center, which was great given the cold weather. However, the pillows were not up to par. The service was exceptional, from the front doors to the desk and wait staff, who went above and beyond to accommodate my early arrival. The location, while not the best, was still close to major attractions like Yonge-Dundas Square. The dining experience was a bit of a letdown as I expected complimentary breakfast but had to pay extra. Overall, the facilities were good, but there were some disappointments in terms of value for money.

Upon arrival, the room was freezing cold and challenging to regulate due to the layout but ultimately provided a very spacious two-story accommodation with a kitchen and living room. The shower head barely released water, which was a bit off-putting, though the overall cleanliness and comfort level were satisfactory.

I had a fantastic stay at the hotel. The rooms were amazing with slippers and robes provided, which I enjoyed immensely on my visit to the rooftop hot tubs. They were more than large enough, very comfortable, beautifully appointed, and spacious. The bed was super cozy. The service was outstanding and friendly; everyone was nice and helpful, making my experience truly enjoyable. The location was ideal for exploring St Mikes and the downtown core, and the facilities, especially the rooftop with a large video screen, were great after busy days. The dining experience was always hot and very good with a variety of selections. Overall, a wonderful experience!

The hotel was decent, with rooms that could be a little bigger but had an outside part with heaters and a lounge area that we enjoyed. The service was very helpful and considerate, responding promptly and even upgrading us to a better room. The location was convenient to downtown and shopping but not pleasing at night. The dining experience was excellent overall. The facilities were up to standard.

My stay at the hotel was a bit mixed. While the service was fantastic, there were some issues with the rooms and location. The dining experience was great, but there were some drawbacks in terms of facilities.

My stay at the hotel was wonderful. The rooms were exactly like the picture, beautiful, and offered a pleasant experience. The 2-storey suite was a beautiful surprise upgrade by the hotel. However, some breakfast staff were not up to par. The facilities were fantastic, making it a great value for money.

I had a comfortable stay at this hotel. The rooms were clean, welcoming, and bigger than expected with a well-appointed kitchenette. The service was excellent, with friendly and commendable staff. The location was convenient for exploring the city on foot but not centrally located. The dining options were varied, although not worth the high cost. Overall, a good value for money choice.